Consumer disputes are assessed by looking at the contract, the service promised, the evidence of non-performance and the remedy available under the applicable legislation. A booking confirmation or receipt may be important evidence, but it does not answer every legal question by itself.
Typical subjects
- Hotel and accommodation complaints
- Package-travel and cancellation disputes
- Refund and defective-service claims
- Consumer arbitration and court routes
This publication is general legal information. It is not legal advice, a case assessment, a promise of an outcome or an invitation to instruct the office. Deadlines, jurisdiction, evidence and available remedies depend on the facts and the law in force at the relevant time.